Legal
Refund & Cancellation Policy
How membership, renewal, kit and other payment cancellation or refund requests are reviewed.
Before payment verification
Contact BDA promptly if a membership, renewal, uniform/kit or other payment was submitted by mistake. A cancellation request may be reviewed while payment and fulfilment are still unverified.
After payment verification
Once membership or renewal has been approved, an ID card or kit has been processed, or another paid service has begun, cancellation and refund eligibility depends on the work completed, costs incurred and applicable BDA rules.
Membership and renewal payments
Approval depends on document and payment verification. Refund eligibility is not automatic and will be decided after the relevant application or renewal record is reviewed.
Uniform, kit and other orders
Cancellation may not be possible after an item has been prepared, dispatched or delivered. Any eligible refund may be adjusted for processing, production, shipping or other incurred costs.
Duplicate or failed transactions
For a duplicate debit, provide the Driver ID, transaction reference, date, amount and payment proof. For a failed transaction, first check the final status with the bank or payment provider. BDA will verify its records before deciding the request.
How to request a review
Submit the Driver ID, registered mobile number, payment reference, reason and supporting proof through the contact or support channel. Do not publish payment proof or personal documents on a public page.
Administrative review required
Refund timelines, deductions and non-refundable categories require final wording and approval by BDA administration. No refund should be treated as approved until BDA confirms it in writing.